Behind every SaaS platform that simply works, every dashboard that loads, every deployment that ships without drama, every status page that stays stubbornly green, there is a kind of engineer most customers never think about and most companies cannot find. The DevOps and Site Reliability Engineer is the person who

When was the last time a client left because your product failed, and it was actually your support team that let them down?  For hosting companies, that question cuts differently than it does for most businesses. Your product and your support are not two separate things. They are the same