When was the last time a client left because your product failed, and it was actually your support team that let them down?  For hosting companies, that question cuts differently than it does for most businesses. Your product and your support are not two separate things. They are the same

When did someone last look at your hosting infrastructure like they’d never seen it before?  This is a story about what was quietly sitting in one hosting company's environment, and what happened the moment a fresh pair of experienced eyes walked in. The environment before the engineer